Hilton vs. Lydy, the Twitter update
Jun. 12th, 2019 07:19 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
lydy So, I posted a link to my previous post to Twitter, and tagged Hilton Hotels. They asked me to DM them the details. This is what I sent them:
Please imagine my most exasperated tone of voice: the details were at the link in the tweet to which you responded.
My legal name is my handle, Lydia Nickerson. I have a reservation at the Doubletree Hotel in St. Louis Park, Minnesota for June 14th and 15th, which is the reservation which I originally called about. The very nice woman to whom I spoke surprised me by telling me I had a Hiltons Honor Program account, which is very possibly true, but I don't travel a lot, and so may have signed up for it some time ago and forgotten it.
She said that she would send me email with a confirmation of my reservation and my Hiltons number. What I got was an email inviting me to log into my Hiltons Honor account, a login screen which asked for the number which I do not have. Which is no big deal, but seriously, people, le sigh.
However, my actual serious issue is with the second woman I talked to, who very nearly gave me a panic attack. It was an incredibly distressing interaction, such that I will be avoiding Hilton properties in the future where I have an option. I do understand that for some people, points and discounts are a competitive game, and fun to play. These are also people, I assume, for whom, as the saleslady said, "Ninety-nine dollars isn't really a deal breaker."
If that is your preferred clientele, well, go you. But for me, a hundred dollars is, indeed, a possible deal breaker. Four days and a hundred dollars are a significant investment. I have wanted to go to Las Vegas to see Cirque du Soliel's "O" for many years now. The reason I have not is because I have not been able to afford it.
This offer made it seem like, with a little work and some effort, I might actually get to do such a thing.
Finally, do not call me. Any communication should be either via DM, or my email address, which is lydy@demesne.com. Under no circumstances do I wish to have another phone conversation with your company.
Oh, and, for the record, I have worked in customer service. I'm quite sure that the woman I had trouble with a) did not have her manager on the other line b) was following the script, and c) is the victim of a predatory incentive policy. You guys must be abusing your employees, to have them treat me in the fashion that she did.
We'll see what they say. I feel a little bad for the employees. Working for a predatory company sucks.
Please imagine my most exasperated tone of voice: the details were at the link in the tweet to which you responded.
My legal name is my handle, Lydia Nickerson. I have a reservation at the Doubletree Hotel in St. Louis Park, Minnesota for June 14th and 15th, which is the reservation which I originally called about. The very nice woman to whom I spoke surprised me by telling me I had a Hiltons Honor Program account, which is very possibly true, but I don't travel a lot, and so may have signed up for it some time ago and forgotten it.
She said that she would send me email with a confirmation of my reservation and my Hiltons number. What I got was an email inviting me to log into my Hiltons Honor account, a login screen which asked for the number which I do not have. Which is no big deal, but seriously, people, le sigh.
However, my actual serious issue is with the second woman I talked to, who very nearly gave me a panic attack. It was an incredibly distressing interaction, such that I will be avoiding Hilton properties in the future where I have an option. I do understand that for some people, points and discounts are a competitive game, and fun to play. These are also people, I assume, for whom, as the saleslady said, "Ninety-nine dollars isn't really a deal breaker."
If that is your preferred clientele, well, go you. But for me, a hundred dollars is, indeed, a possible deal breaker. Four days and a hundred dollars are a significant investment. I have wanted to go to Las Vegas to see Cirque du Soliel's "O" for many years now. The reason I have not is because I have not been able to afford it.
This offer made it seem like, with a little work and some effort, I might actually get to do such a thing.
Finally, do not call me. Any communication should be either via DM, or my email address, which is lydy@demesne.com. Under no circumstances do I wish to have another phone conversation with your company.
Oh, and, for the record, I have worked in customer service. I'm quite sure that the woman I had trouble with a) did not have her manager on the other line b) was following the script, and c) is the victim of a predatory incentive policy. You guys must be abusing your employees, to have them treat me in the fashion that she did.
