lydy | Sometimes, it's the little things

I needed a little thing from Apple. At least, I was pretty sure it was little. I needed a new A/C adapter. However, since my computer had powered off abruptly for no good reason while the A/C adapter was failing, I also wanted someone to run diagnostics on my computer to make sure that the computer itself was shipshape. There's an Apple store at Southdale, so I attempted to procure an appointment with the Genius Bar.

First, I attempted the Web site. There was a series of incredibly annoying questions, trying to narrow down what I needed, with multiple-choice answers that didn't quite suit. When I got to the end of the annoying questions, it wanted me to sign on with my Apple ID, which I can't remember, and I also don't remember the password.

So then I tried calling the store directly and got an incredibly irritating phone tree with increasingly irrelevant and irritating choices. At last I yelled into the phone, "Fuck you!" in preparation to hanging up. The Apple Phone tree, however, responded, "I am sorry you are dissatisfied. I will connect you with a customer service representative." By the time a real person was on the phone, I was so amused and delighted that the automatic system understood my profanity that I was no longer angry.

I did get an appointment, and it was the A/C adapter, and nothing else was wrong, so it was a win all the way down the line.